Privacy Policy

Daniel Matthias Architecture Ltd

Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

Contact details

Post: Suite 5, Edwin Foden Business Centre, Moss Lane, SANDBACH, Cheshire, CW11 3AE, GB

Telephone: 01270 346033

Email: contact@architecture-dma.co.uk

What information we collect, use, and why:

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Information relating to compliments or complaints
Records of meetings and decisions
Details relating to the property that you have appointed us to adapt/design

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Client account information
Health and safety information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Addresses
Purchase or service history
Video recordings of private or staff only areas
Photographs
Relevant information from previous investigations
Customer or client accounts and records
Correspondence
Location data

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

Directly from you

How long we keep information

For quotation purposes we keep your information for 5 years in case you decide to proceed with your project at a later date.
Under the requirements of RIBA (Royal Institute of British Architects) all information relating to a our project carried out on your behalf we retain all records for a minimum of 15 years.

Who we share information with

Others we share personal information with:

Debt collection agencies
Professional or legal advisors
Regulatory authorities
External auditors
Organisations we’re legally obliged to share personal information with
Suppliers and service providers required to complete your project
Professional consultants

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Monday.com

Category of recipient: Data processor

Country the personal information is sent to: EU

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Xero

Category of recipient: Data processor

Country the personal information is sent to: USA or New Zealand

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Dropbox

Category of recipient: Data controller/processor

Country the personal information is sent to: USA or EU

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 09.04.26

Chris Greenhalgh

06:25 17 Apr 26

Great support and service in helping us to receive planning approval. Looking forward to working with Daniel and Helen through the subsequent stages to bring the vision to life.

Lee-Anne Wilmot

16:17 06 Mar 26

Daniel designed my house extension and renovation a few years back, and honestly, it’s one of the best decisions I’ve ever made. He came up with such clever ideas and really understood how to make the space work for the way I live. He was incredibly knowledgeable about building regulations and the whole planning process, which made everything run smoothly.
He also helped with builder details and was always happy to talk things through. The finished home flows perfectly and still feels like “me” because he included all the quirky touches I love. Highly recommend Daniel if you want someone talented, thoughtful, and genuinely lovely to work with.

alfie martone

12:37 12 Feb 26

Great communication , would highly recommend if you’re to build something a bit different

Mark Howarth

15:17 09 Oct 25

Tried for 3 years to get some plans passed. Just one attempt and it was passed

Highly recommended, I would not use anybody else

Robert Shaw

12:48 22 Sep 25

I have used several architects over several builds, Helen at Daniel Matthias is the only person who was prepared to listen and engage in a conversation as to what I was wishing to achieve from our conversion, we were able to engage in helpful dialogue which resulted in a conversion plan that not only produced what we had requested but with Helen's knowledge produced many new ideas adapting what we already had and being able to introduce many design features which have improved the design of the new conversion. Many Architects are able to design from the ground up but it takes a good architect to design an already built property and be able to create a special final design and product. Thank you Helen for your skills in listening, communicating and producing a design that will improve the area and will help to sell our final product. Robert Shaw

Alistair Pullan

09:48 13 Sep 25

Just completed a renovation of our 1960s bungalow with garage conversion, utility room renovation and replacement of a flat roof with a pitched roof. I found Helen very helpful and supportive throughout this process. The flat roof replacement had the potential to be particularly challenging due to the somewhat unusual footprint of the building. The solution she came up was brilliant. We are extremely pleased with the end result and would thoroughly recommend this company.

Ben Wright

11:25 22 Jul 25

A Transformative Garage Conversion

Choosing Daniel Matthias Architecture (DMA) was undoubtedly the best decision we made for our home improvement project. Their creativity, professionalism, and dedication have left a lasting impression, and the value they brought to our project surpassed our expectations.

Throughout the planning and construction phases, Daniel, Helen and the team demonstrated the highest levels of professionalism. They handled the paperwork for planning permission and building regulations, ensuring that every aspect of the process was compliant and stress-free for us. They maintained clear communication, always keeping us updated on progress and promptly addressing any questions or concerns.

Their relationships with local contractors and suppliers proved invaluable. Thanks to these connections, the project moved forward smoothly, with high-quality workmanship and materials at every stage and finished on time and on budget. DMA’s regular site visits meant that any potential issues were identified early and resolved efficiently.

If you’re seeking an architect who listens, innovates, and delivers exceptional results with integrity and care, look no further. We are grateful for their contribution to our home and hope to work with them again.

Carl Woolliscroft

10:45 14 Jul 25

Daniel Matthias listened to my vision of how I wanted the space in my loft to be further extended. The vision also had the addition of a large dormer window. His Architects Plans and the work of the builders he recommended brought my vision to life. Well done.

Sue Squirrell

15:24 01 Jul 25

All parts of the process were undertaken according to the initial planned timetable.
Very efficient and friendly service.

Kayleigh Harding

11:45 19 Jun 25

I approached the team at DMA with an idea for my home extension, and they were informative and approachable from the outset. They have maintained regular communication and guided me through the entire process with professionalism and clarity. I would highly recommend them and look forward to continuing the journey as the build comes to life. Thank you

Cheshire Jack

11:39 20 May 25

I have been using DMA now for the past few months and the level of professionalism from all of the team is second to none.
I have mainly been working with Helen and she has been very communicative throughout the whole process. I am very much looking forward to when the project has been completed.

John Beresford

09:33 15 Nov 24

We have never engaged with an architect before, but it’s hard to imagine we could have found a better firm to deal with than Daniel Matthias Architecture. From the very first meeting, we knew we were in safe hands. Daniel delivered the initial designs rapidly and accurately. Changes to our requirements were handled promptly, professionally, and with fastidious attention to detail. Daniel and his team were on-hand to help with the selection of a contractor, and maintained a helpful and proactive presence throughout the project, ensuring it was brought to a successful conclusion and that any issues were resolved rapidly and to our complete satisfaction.

DMA’s many awards speak for themselves, but what they don’t reveal is the personal warmth and assuredness that the entire team brought to our project, which helped engender a sense of security and comfort that made what could have been a daunting prospect a much more enjoyable and satisfying experience.

We would recommend DMA unconditionally – they have been a delight to work with.

Bernie Bolton

08:39 14 Nov 24

We only had a vague idea of what we wanted to achieve from our project. Daniel listened carefully to our thoughts and created a wonderful solution. The whole process was competently completed, with very little stress for us. We now have a home of which we are very proud!

andrew andreou

20:22 11 Sep 24

Very professional service highly recommend

Dan Milling

08:33 09 Sep 24

We have had a fantastic service from Daniel, he has been professional and listened to all our needs. He has made the process of design and submitting of plans simple and stress free. I can't recommend highly enough

Olly Williamson

14:27 01 Sep 24

Daniel and his team were brilliant, he had some great ideas and really helped us reimagine our home, from a dated 1950’s house to a modern 4 bed home.

Karl Gilby

13:54 22 Jan 24

From start to finsh a very pleasant and stress free experience. Helen dealt with my application and was very patient with me as i changed the layout. Also helped me when it came to form filling so covered every aspect of the application. I can highly recommend them as i felt they offered the personal touch an went the extra mile. Very happy and thanks again 😊

Mark Wilkinson

19:12 20 Dec 23

Daniel Matthias was referred to us by a prospective builder, to do the drawings for our '80s rear extension remodel.

We'd talked to a couple of other architects before meeting Daniel to discuss the project, but as soon as we met Daniel at the initial site viewing we knew we'd found the right practice for us. First impressions were how friendly and professional he was, taking much more time to understand our requirements and making alternate suggestions, despite our project only being relatively modest. Daniel also explained the various stages of the process in detail.

We've just received the stage 2 Concept drawings from Daniels colleague Helen (who was equally friendly, professional and understanding of our requirements), slightly ahead of schedule despite it fast approaching the festive break.

We're now excited to progress the project through to completion with DMA in the New Year.

His colleague was the architect for our work and she did an excellent job considering the amount of changes we asked for.

ellen orchard

16:24 19 Dec 23

If like us, you've never had to use an architect before I totally recommend this company. They're really good people. Very straightforward, laid out the schedule of what we could expect and their cost right from the begining.

David Morris

19:13 20 Nov 23

Daniel listened to our initial thoughts and ideas for the Orangery. He then proposed some ideas, which enhanced our original vision. Then, using his design expertise, he has turned the vision into reality. The Orangery is a superb space that can be used throughout the year. The space is flooded with natural light, from the bifold doors, the large window and the two rooflights. We originally planned to have one roof latern, but are so glad we took on board the proposal from Daniel to have 2 rooflights. Daniel dealt with all of the planning stage, providing all the necessary information for the Orangery to secure approval by planning. He also appointed a building inspector to ensure the Construction was in accordance with the design and therefore compliant with the building regulations. Daniel is totally professional, was so easy to work with, and his design was meticulous in its detail, which greatly assisted the Contractor during the construction phase. I fully recommend Daniel for any architectural work you may be considering.

Louise Street

17:04 25 Oct 23

We reached out to Dan to help shape up our thoughts for an extension and modernisation to our bungalow. His extension idea pushed our thinking and challenged us to contemplate a more cutting edge design whilst still delivering the practicality we wanted.
Friendly approach and support.

steven beresford

15:24 05 May 23

We were introduced to Daniel and his team by our planning consultant. Daniel went out of his way to help us, very quickly, create some rough plans for a pre-app. Once we were in a position to make a full planning application we went with Daniel again as he'd helped us out previously, this was absolutely the correct decision on our part.
We had a good idea of how we wanted our self-build to look and Daniel took all of this on board. He turned our poor sketches and pipe dreams into a workable home that flows perfectly.

There is always a risk working with someone for the first time, my advice to anyone considering using his services is 'take the risk, you will not be disappointed'.

Thank you to Daniel and his team

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